Many entrepreneurs are attempting to use technology to broker services. Seriously, I get at least a few emails a week…
It goes without saying that a product company is far more valuable than a service company. That is why every…
Since 2005, I’ve been a freelance graphic designer, and I’ve been very happy with my life. When my child was…
Companies frequently live or die based on the quality of their workforces, but because service businesses are typically people intensive,…
Managers must determine which attributes to target for excellence and which to target for poor performance when developing a successful…
As the world’s major economies have matured, service-oriented businesses have come to dominate. However, many of the management tools and…
The most cutting-edge business research on the service industry is presented in Service Business. The magazine examines both the for-profit…